Privacy Policy and Data Protection

This Privacy Policy ("Policy") explains how Melbet (Pelican Entertainment N.V.) collects, processes, stores and uses our players' personal data. By using our services, you consent to your data being processed under the terms of this Policy. The Policy complies with the EU GDPR and other applicable data protection laws.

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Data Controller

The data controller under this Policy is Pelican Entertainment N.V., a company registered under the laws of Curaçao. You can send any questions to [email protected].

At Melbet, we take your privacy seriously. This Policy tells you:

What data we collect and why we collect it
Your legal rights over your data
The safeguards we use to protect your data
How to contact us with questions or concerns

What Are Personal and Sensitive Data?

Under the GDPR, "personal data" means any information relating to an identified or identifiable natural person. This covers not only obvious identifiers such as your full name, but also your user ID, online identifiers (device ID, IP address) and any factors specific to your physical, economic, cultural or social identity.

"Sensitive data" includes health information, biometric data, ethnic origin, religious beliefs and sexual orientation — information whose leakage could cause a serious breach of privacy. Melbet does not process such data unless it is strictly necessary.

What Information Do We Collect?

We process your data on one or more of the following legal bases:

Explicit consent: For certain processing, such as marketing communications, we ask for your clear consent; you can withdraw it at any time.
Performance of a contract: Required to manage your account and deliver our services.
Legal obligation: Duties arising from law, such as AML/KYC and tax regulations.
Legitimate interest: To improve service quality, prevent fraud and maintain security.
Vital interest: In rare cases, to protect the vital interests of a user or another person.

Typical categories of data we collect: identity details (name, date of birth, national ID number), contact details (email, phone, address), financial details (payment method, transaction history), usage data (sessions, IP, device, logs) and KYC documents.

Cookies

Cookies are small text files stored on your device when you visit certain pages of the site. We use cookies for the following purposes:

Usage tracking: Measuring how you interact with the site to improve functionality
Traffic analysis: Understanding user behaviour to optimise content
Convenience: Remembering your preferences and settings (session, language, odds display)

You can review, delete or block cookies in your browser settings. However, if essential cookies are blocked, account login and betting features may stop working.

Why Do We Use Your Data?

Creating and managing your account
Accepting bets, running games, sending and receiving payments
Improving service quality and the gaming experience
Meeting legal, licensing and regulatory obligations
Preventing fraud, money laundering and the financing of terrorism

Before using your data for marketing, we first obtain your explicit consent, and you can withdraw it at any time under "Account → Communication Preferences".

Do We Share Your Data?

For operational and legal reasons, we share your data in a limited way with the following parties:

Regulatory authorities and government bodies (where legally required)
Payment providers and financial institutions (to process transactions)
Identity verification agencies (as part of AML/KYC)
Fraud prevention and security audit providers

We never sell your data to third parties for marketing. All sharing is encrypted and audited.

How Long Do We Keep Your Data?

Retention period: Only for as long as the purpose of collection requires
Deletion: Once the period expires, data is deleted or anonymised
Regular review: We periodically reassess whether the data is still needed
Legal retention: Under AML and tax legislation, some data may be kept for 5–10 years

Your Personal Data Rights

Under the GDPR, you have the following rights:

Right of access: To learn which of your data is processed and for what purpose
Right to rectification: To have inaccurate or incomplete data corrected
Right to erasure (to be forgotten): To request deletion once the processing purpose has ended
Right to restrict processing: To have processing paused under certain conditions
Right to data portability: To receive your data in a structured format and transfer it
Right to object: To object to processing based on legitimate interest
Right not to be subject to automated decisions: To request that decisions are not made by automated systems alone
Right to complain: To lodge a complaint with your local data protection authority

To exercise any of these rights, simply send a written request to [email protected]. We respond to all requests within 30 days at the latest.